First off sorry for the long post...the worst thing has happened and I'd like to hear any advice or tips on the situation.
I had pledged for a mixed brick of Olympia playing cards by Steve Minty for $135. and received a tracking number in the middle of December along with everyone else who had pledged. The tracking number stated delivery confirmation on the 30th of December around 12pm which I was not home for. When I got home at around 4pm there was no package in sight
. I checked every entrance and conceivable place where the postman could have placed the package. I never thought about the occurrence of theft because I have pledged so many decks in the past and received them all thus far. (check out the decks I have backed https://www.kickstarter.com/profile/1002089496
....) Naturally I waited a few days because sometimes the postal carrier would scan the items before delivery as a way to save time and end up not being able to deliver the item that day. This has happened to my sister and brother in law on several occasions (they live with me as well). After a few days I called USPS and asked if they had the package laying around or could talk to the postal carrier who worked my route and they stated that he said he made the delivery but could not give me details about the exact location, or address only that they said "they delivered it".
My next move was to open a case through USPS customer service and contact Steve through kickstarter about the situation. USPS gave me a case number and said it would take a few days to look into the matter. I messaged Steve to confirm whether or not the address he sent the package to was correct and if he handled the shipping personally or if it was through another service. USPS came back saying that they could not do anything because the carrier claimed it was delivered and the tracking number showed delivery confirmation as well although they admitted that it does not show the actual address anywhere on the tracking site only the zip code. They advised me to ask the seller to claim the insurance and I corresponded back and forth with Steve in order to do so. Again USPS denied the claim of insurance on the grounds that the tracking shows delivery confirmation.
As of Friday 22nd, Steve has stopped responding to my emails seeking a way to work this situation out. I understand that this is a sticky situation and that Steve is not at fault for the initial delivery problem, however I have offered to pay again in order to work something out and receive my pledge reward but have not received a response yet.
The only thing I can think of is to give Steve a few more days to respond and if I do not hear anything try to file a dispute through my CC provider.
Does anyone here have a similar situation or any advice on how to proceed?
Thanks in advanced!