Has anyone else had any experience with Kickstarter "support"?
Lotrek (and everyone). I've sent you a message explaining the situation but thought others would be interested as well. I was receiving fraudulent charges on my CC and was sent a replacement card. The first card had been used for the pledge so when KS tried to process the payment naturally it failed.
When I changed the card details to my new card, something went wrong on the KS backend and I received an "unknown error" (so not card declined or whatever but a server error) and a pop-up box said to contact KS "support".
That was six days ago. Despite six or seven queries about what's going on, I've received two form responses (which actually addressed a different problem from mine) and now all they do is marked them "Solved" without reponding.
Meanwhile, if click "Fix payment" I get a "Payment is being processed and you'll receive an email when it goes through". It's obviously a slow process since it's now been that way for six days.
Anyway, I'm still very much interested in this, so please don't take the lack of payment to be an indicator of anything except the abysmal quality of Kickstarter's support system.