UnitedCardists.com - The forum for Cardistry, Magic, Custom Decks and All Things Playing Cards. Sponsored by Mike Ratledge and 'Friends of UC'

wahl0108 wrote:Any dates yet for Hive and Turtle Back?

I definitely wish there was a solid date for The Hive, but unfortunately there isn't one yet

It's going through the printing process: proofing, file corrections, double and triple checking everything.

Gotta be an exciting time for you though right?

wahl0108 wrote:Gotta be an exciting time for you though right?

Definitely exciting time. It's nice that the project is all finished and really out of my hands now.

On to the next project now! And this isn't listed as one of Jackson's classified decks so I guess that's no help there .

Very excited about The Hive Brendan, you did a great job on the design.........can't wait

If you visit my site today, for the Sherlock Holmes product release, be sure to use the discount code

AE&UC

for 10% off your entire order on Sherlock Products. It is only good until monday so take advantage!

JacksonRobinson wrote:If you visit my site today, for the Sherlock Holmes product release, be sure to use the discount code

AE&UC

for 10% off your entire order on Sherlock Products. It is only good until monday so take advantage!

Thanks, Jackson! As always much apprecaited even with that obsolete "AE" thingy in there!

Everybody - the site says "Less than 50" but I'm pretty certain I heard Jackson say it was closer to 30 decks of the Baker Street Limited Edition decks available at this point: $45 is going to go awfully fast starting at 1PM EDT/noon CDT/10AM PDT/8AM in Hawai'i (or wherever you happen to be at the time - don't depend on me: World Clock)...

LOL,

but "The Discourse" is way to long. Branding Branding Branding

JacksonRobinson wrote:LOL,

but "The Discourse" is way to long. Branding Branding Branding

Thanks for the discount code Jackson. I looked at the site and they all say sold out. Is this just in preparation of the start time in just over two hours?

nECr0MaNCeD wrote:

JacksonRobinson wrote:LOL,

but "The Discourse" is way to long. Branding Branding Branding

Thanks for the discount code Jackson. I looked at the site and they all say sold out. Is this just in preparation of the start time in just over two hours?

"It's in there" (somewhere). Until 16 minutes and 3 seconds from now they will show "Sold Out!". At that point those specific items will go live (even though Jackson's not home right now - he's obviously not far from a WiFi hotspot).

Hmm, been hitting refresh constantly, don't think they ever went for sale...

OnTheGrind wrote:Hmm, been hitting refresh constantly, don't think they ever went for sale...

Same here!

jk, snagged them

I'm not sure how exactly Shopify works, but I believe that the owner of that account has to unlock the product to have it for sale. It could simply be that Jackson is having trouble connection to the net where he is.

But while we're all waiting. Jackson has created a discount code for 10% off of all the Sherlock items specifically for the card forums. It's valid until Monday.

The code is: AE&UC

Used the code, worked great! The product went up for sale and looks like is already sold out

OnTheGrind wrote:Used the code, worked great! The product went up for sale and looks like is already sold out

Glad the code worked great. I believe that Jackson has to unlock each item so they can be listed for sale on the site. That probably takes a bit of time depending on the internet speed he's got to work with.

I believe it's not as bad as when he was in Tarpley, Texas.

Well... that's not cool. I was refreshing pages like crazy since 5 min before time. Added LE to cart the immediatly when it came online. But the other decks was still unavailable. Takes almost 5 min before Bakerstreet came online, then same thing for Holmes and Hound of Baskervilles.

When finally this last one was available, added it immediatly to card. Go to checkout one second later... LE removed from cart because sold out!! So it was impossible to buy them all in one order. A bit sad...

But the coupon code works well, thanks for that.

Very very disappointed with what happened to me just one minute ago. I have been waiting this day for so long. I had 2 alarms in my calendar. I have been 1h sat down in front of my computer awaiting the release of the Sherlock decks as I missed the original campaign in KS. At time, the limited deck was activated and I added 1 to my shopping cart. Yeah I had one! Then I had to wait for the other two ones to be activated, as they were not activated at the very same time. 10 minutes later, when I had added my three decks I went to pay and... VOILA!!! My limited deck was gone forever. The cart did not reserve it and I have lost all my chances to get one after this effort. I bought the other ones, but I feel quite disappointed and deceived.

Quite angry right now. Very unfair


EDIT: the same that happended to suicideking

Discount code worked. Ordered a Hounds and a reg baker St. All the budget would allow. Hopefully I can get the others on pay day.

Thanks again Jackson for the discount code.

SuicideKing wrote:Well... that's not cool. I was refreshing pages like crazy since 5 min before time. Added LE to cart the immediatly when it came online. But the other decks was still unavailable. Takes almost 5 min before Bakerstreet came online, then same thing for Holmes and Hound of Baskervilles.

When finally this last one was available, added it immediatly to card. Go to checkout one second later... LE removed from cart because sold out!! So it was impossible to buy them all in one order. A bit sad...

But the coupon code works well, thanks for that.

adanyeva2 wrote:Very very disappointed with what happened to me just one minute ago. I have been waiting this day for so long. I had 2 alarms in my calendar. I have been 1h sat down in front of my computer awaiting the release of the Sherlock decks as I missed the original campaign in KS. At time, the limited deck was activated and I added 1 to my shopping cart. Yeah I had one! Then I had to wait for the other two ones to be activated, as they were not activated at the very same time. 10 minutes later, when I had added my three decks I went to pay and... VOILA!!! My limited deck was gone forever. The cart did not reserve it and I have lost all my chances to get one after this effort. I bought the other ones, but I feel quite disappointed and deceived.

Folks - it's beyond his direct control. It's just not one of those things where he can click a button and be done with it and I can assure you there was no intentional deception. Now, if you had a 10% coupon you could have easily gotten "out the door" with one as soon as it became available and waited for the rest to become available. I did it through the point of completion with absolutely no problems whatsoever.

I'm sure the 10% off the total would have made up for the additional shipping charge and also fairly certain that if you coordinated it with Jackson he could have fixed you up on the shipping, since basically these days the cost to ship 1 deck and 4 is more-or-less the same (not exactly), but for certain it works that way for a "Priority Mail" box. As always, I can't speak for Jackson and I do know he's out of town right now, so he might not have the best of connections where he is.

Mike Ratledge wrote:Folks - it's beyond his direct control. It's just not one of those things where he can click a button and be done with it and I can assure you there was no intentional deception. Now, if you had a 10% coupon you could have easily gotten "out the door" with one as soon as it became available and waited for the rest to become available. I did it through the point of completion with absolutely no problems whatsoever.

I'm sure the 10% off the total would have made up for the additional shipping charge and also fairly certain that if you coordinated it with Jackson he could have fixed you up on the shipping, since basically these days the cost to ship 1 deck and 4 is more-or-less the same (not exactly), but for certain it works that way for a "Priority Mail" box. As always, I can't speak for Jackson and I do know he's out of town right now, so he might not have the best of connections where he is.

I live in Spain Mike, so it would be $20 for each packet... I thought the cart would reserve the deck for me at least for a while, as in many other shops.

Besides, I tried to contact Jackson a couple of times some days ago telling him about this (by Facebook and by email) and I got no answer.

Perhaps this is not the best way to treat customers, but that's the way it is.

adanyeva2 wrote:

Mike Ratledge wrote:Folks - it's beyond his direct control. It's just not one of those things where he can click a button and be done with it and I can assure you there was no intentional deception. Now, if you had a 10% coupon you could have easily gotten "out the door" with one as soon as it became available and waited for the rest to become available. I did it through the point of completion with absolutely no problems whatsoever.

I'm sure the 10% off the total would have made up for the additional shipping charge and also fairly certain that if you coordinated it with Jackson he could have fixed you up on the shipping, since basically these days the cost to ship 1 deck and 4 is more-or-less the same (not exactly), but for certain it works that way for a "Priority Mail" box. As always, I can't speak for Jackson and I do know he's out of town right now, so he might not have the best of connections where he is.

I live in Spain Mike, so it would be $20 for each packet... I thought the cart would reserve the deck for me at least for a while, as in many other shops.

Besides, I tried to contact Jackson a couple of times some days ago telling him about this (by Facebook and by email) and I got no answer.

Perhaps this is not the best way to treat customers, but that's the way it is.

I'm sorry for your experience. It's unfortunately, but it's part of how the cart system works sometimes whether it be for a large company (Amazon) or small vendors running a Shopify site. I know not all sites are similar, but Shopify works that way in that an item in cart is not reserved; only an item checked out is properly reserved. I've similar experience where I had an item in my cart, but yet when I finally checked out the item was sold already. Stuff like that is unfortunately beyond the control of Jackson. I don't believe there's a way to release all the Shopify pages all at once so each one had to be released individually.

As someone living outside of the USA, I understand the pain of international shipping and I tend to do the same thing in that I buy my stuff in bulk. So I can understand wanting to buy the decks all together to save on shipping. I'm sorry you missed out on your deck. For the LE decks, there were always going to be some that won't get it no matter how prepared they are. Is that ideal? No. Definitely not, but equally it is a limited deck with a very small number remaining and nothing else could be. No deck was specifically reserved for anyone outside of Kickstarter orders and the site is as "fair" as can be. Everyone had as equal of a chance as snagging one of those decks as anyone else.

I'm sorry for your experience, but I hope you can understand. Jackson does not and tries not to slight any of his backers or customers. They're who make it possible for him to do what he loves to do: design playing cards.

bhong wrote:

adanyeva2 wrote:

Mike Ratledge wrote:Folks - it's beyond his direct control. It's just not one of those things where he can click a button and be done with it and I can assure you there was no intentional deception. Now, if you had a 10% coupon you could have easily gotten "out the door" with one as soon as it became available and waited for the rest to become available. I did it through the point of completion with absolutely no problems whatsoever.

I'm sure the 10% off the total would have made up for the additional shipping charge and also fairly certain that if you coordinated it with Jackson he could have fixed you up on the shipping, since basically these days the cost to ship 1 deck and 4 is more-or-less the same (not exactly), but for certain it works that way for a "Priority Mail" box. As always, I can't speak for Jackson and I do know he's out of town right now, so he might not have the best of connections where he is.

I live in Spain Mike, so it would be $20 for each packet... I thought the cart would reserve the deck for me at least for a while, as in many other shops.

Besides, I tried to contact Jackson a couple of times some days ago telling him about this (by Facebook and by email) and I got no answer.

Perhaps this is not the best way to treat customers, but that's the way it is.

I'm sorry for your experience. It's unfortunately, but it's part of how the cart system works sometimes whether it be for a large company (Amazon) or small vendors running a Shopify site. I know not all sites are similar, but Shopify works that way in that an item in cart is not reserved; only an item checked out is properly reserved. I've similar experience where I had an item in my cart, but yet when I finally checked out the item was sold already. Stuff like that is unfortunately beyond the control of Jackson. I don't believe there's a way to release all the Shopify pages all at once so each one had to be released individually.

As someone living outside of the USA, I understand the pain of international shipping and I tend to do the same thing in that I buy my stuff in bulk. So I can understand wanting to buy the decks all together to save on shipping. I'm sorry you missed out on your deck. For the LE decks, there were always going to be some that won't get it no matter how prepared they are. Is that ideal? No. Definitely not, but equally it is a limited deck with a very small number remaining and nothing else could be. No deck was specifically reserved for anyone outside of Kickstarter orders and the site is as "fair" as can be. Everyone had as equal of a chance as snagging one of those decks as anyone else.

I'm sorry for your experience, but I hope you can understand. Jackson does not and tries not to slight any of his backers or customers. They're who make it possible for him to do what he loves to do: design playing cards.

I agree in most of what you said, but try to understand my deception and anger. I just "fought' for it and I lost it.

Well, I did post twice in both forums warning people to be ready and that Jackson wasn't at home, so I was kind of expecting things to be not as easy as they should have been. If you know Jackson you know he's a no BS kind of guy, and I am absolutely certain beyond any shadow of a doubt that this was NOT his intentions to make anyone upset - much less angry or feel like they were deceived. Those other decks are going to be there for a while, and the 30-something LE Baker Street decks that were left went about every 30 seconds until they were gone. In the future, just be reasonable and prudent about what you're doing, and understand that "the road to hell is paved with good intention". No matter how much you try you're always going to have 1% of people that pitch a fit, and I'm not trying to belittle anybody's experience or comments.

Your anger? Definitely. I hate being prepared and missing out on something 'cause I wanted it really badly.

Deception? Not really. It's simply how Shopify is coded and it's not as if Jackson went into the site and moved a deck from your cart to someone else. Sometimes, some things are simply beyond people's control. Jackson will admit straight out that there's a lot of things he's great at and a lot of things he's horrible at. It's one reason he has a Shopify site over him trying to code a shopping site from scratch. But it's definitely something to "fix" with Shopify for the future if it's possible.

I do hope you enjoy the other decks you ordered. Each of the deck is really amazing.

I'm sorry, but I think it was an error by Jackson. I'm a bit disappointed, of course, I wanted that deck very much. I was there on time, but not him. But I'm not angry. Errors happen.

I know for sure that Jackson didn't have any bad intention. I'm a fan (obviously, to refresh a page hundreds of times over 25 minutes...). But fans can admit a mistake. Fans don't have to always say yes, yes, yes no matter what.

All decks should have been available at the same time. If impossible, LE should have been the last one online. That was an error. No bid deal. I will sleep well tonight. But please don't say it was the fault of the customers...

I know Jackson have great projects for his website. I'm sure he will learn from that kind of situations and improve the site.

I don't think the issue is that non-checked out items aren't "safe" - this is common, more that all the products weren't available simultaneously, forcing people to wait or multiply shipping.
It may well be something in the way Shopify is coded, as I can't imagine Jackson would purposely stagger the release (without prior warning)

montecarlojoe wrote:I don't think the issue is that non-checked out items aren't "safe" - this is common, more that all the products weren't available simultaneously, forcing people to wait or multiply shipping.
It may well be something in the way Shopify is coded, as I can't imagine Jackson would purposely stagger the release (without prior warning)

SuicideKing wrote:I'm sorry, but I think it was an error by Jackson. I'm a bit disappointed, of course, I wanted that deck very much. I was there on time, but not him. But I'm not angry. Errors happen.

I know for sure that Jackson didn't have any bad intention. I'm a fan (obviously, to refresh a page hundreds of times over 25 minutes...). But fans can admit a mistake. Fans don't have to always say yes, yes, yes no matter what.

All decks should have been available at the same time. If impossible, LE should have been the last one online. That was an error. No bid deal. I will sleep well tonight. But please don't say it was the fault of the customers...

I know Jackson have great projects for his website. I'm sure he will learn from that kind of situations and improve the site.

All I can say is definitely. The stagger released is just an unfortunate side affect of Shopify. If that is to happen again in the future, we'll work out something better.

It's the first time there was such a limited release item available on the site. I believe there were only 50 LE decks were release for sale and yes, the cart issue was unforeseen, but something we'll keep in mind for future releases. We'll figure something out next time so something like this is least likely to happen again.

I'm sorry for those affected by it. Everything is a learning experience.

Regardless of being able to pick up the LE deck or not, I hope everyone is happy with any decks/Sherlock items they've grabbed.

Obviously, this is an issue to be fixed as soon as possible, to guarantee such situation is never repeated again. When I put a bottle of milk in my cart at the supermarket, it is MY bottle of milk, meanwhile I buy other items. And then I pay everything. I don't need to go to the checkout as many times as products I am grabbing. I thought it was obvious.

Can you imagine Jackson just pops in and sell us a couple of limited decks from the private reserve?

Thank you all for answering and understanding the discomfort.

bhong - I think it's pretty cool that you're on hand to take this forward!

Maybe also look at an option to "lock" a product in the shopping cart for a limited time (say 10 mins), so things can be 'first come first served', rather than "first with the fastest connection and no hiccups during checkout, first served" lol. A 'nice to have' for the roadmap perhaps

montecarlojoe wrote:bhong - I think it's pretty cool that you're on hand to take this forward!

Maybe also look at an option to "lock" a product in the shopping cart for a limited time (say 10 mins), so things can be 'first come first served', rather than "first with the fastest connection and no hiccups during checkout, first served" lol. A 'nice to have' for the roadmap perhaps

I simple possible option could be just take all the items offline, unlock it for release and put them back online at the same time, if possible.

We'll have to see what's possible with Shopify. Obviously, what can be done is limited to what's available in Shopify.