adanyeva2 wrote:Mike Ratledge wrote:Folks - it's beyond his direct control. It's just not one of those things where he can click a button and be done with it and I can assure you there was no intentional deception. Now, if you had a 10% coupon you could have easily gotten "out the door" with one as soon as it became available and waited for the rest to become available. I did it through the point of completion with absolutely no problems whatsoever.
I'm sure the 10% off the total would have made up for the additional shipping charge and also fairly certain that if you coordinated it with Jackson he could have fixed you up on the shipping, since basically these days the cost to ship 1 deck and 4 is more-or-less the same (not exactly), but for certain it works that way for a "Priority Mail" box. As always, I can't speak for Jackson and I do know he's out of town right now, so he might not have the best of connections where he is.
I live in Spain Mike, so it would be $20 for each packet... I thought the cart would reserve the deck for me at least for a while, as in many other shops.
Besides, I tried to contact Jackson a couple of times some days ago telling him about this (by Facebook and by email) and I got no answer.
Perhaps this is not the best way to treat customers, but that's the way it is.
I'm sorry for your experience. It's unfortunately, but it's part of how the cart system works sometimes whether it be for a large company (Amazon) or small vendors running a Shopify site. I know not all sites are similar, but Shopify works that way in that an item in cart is not reserved; only an item checked out is properly reserved. I've similar experience where I had an item in my cart, but yet when I finally checked out the item was sold already. Stuff like that is unfortunately beyond the control of Jackson. I don't believe there's a way to release all the Shopify pages all at once so each one had to be released individually.
As someone living outside of the USA, I understand the pain of international shipping and I tend to do the same thing in that I buy my stuff in bulk. So I can understand wanting to buy the decks all together to save on shipping. I'm sorry you missed out on your deck. For the LE decks, there were always going to be some that won't get it no matter how prepared they are. Is that ideal? No. Definitely not, but equally it is a limited deck with a very small number remaining and nothing else could be. No deck was specifically reserved for anyone outside of Kickstarter orders and the site is as "fair" as can be. Everyone had as equal of a chance as snagging one of those decks as anyone else.
I'm sorry for your experience, but I hope you can understand. Jackson does not and tries not to slight any of his backers or customers. They're who make it possible for him to do what he loves to do: design playing cards.