montecarlojoe wrote:I don't think the issue is that non-checked out items aren't "safe" - this is common, more that all the products weren't available simultaneously, forcing people to wait or multiply shipping.
It may well be something in the way Shopify is coded, as I can't imagine Jackson would purposely stagger the release (without prior warning)
SuicideKing wrote:I'm sorry, but I think it was an error by Jackson. I'm a bit disappointed, of course, I wanted that deck very much. I was there on time, but not him. But I'm not angry. Errors happen.
I know for sure that Jackson didn't have any bad intention. I'm a fan (obviously, to refresh a page hundreds of times over 25 minutes...). But fans can admit a mistake. Fans don't have to always say yes, yes, yes no matter what.
All decks should have been available at the same time. If impossible, LE should have been the last one online. That was an error. No bid deal. I will sleep well tonight. But please don't say it was the fault of the customers...
I know Jackson have great projects for his website. I'm sure he will learn from that kind of situations and improve the site.
All I can say is definitely. The stagger released is just an unfortunate side affect of Shopify. If that is to happen again in the future, we'll work out something better.
It's the first time there was such a limited release item available on the site. I believe there were only 50 LE decks were release for sale and yes, the cart issue was unforeseen, but something we'll keep in mind for future releases. We'll figure something out next time so something like this is least likely to happen again.
I'm sorry for those affected by it. Everything is a learning experience.
Regardless of being able to pick up the LE deck or not, I hope everyone is happy with any decks/Sherlock items they've grabbed.